Using the Phish Reporting Inbox – NINJIO Help Center

The Phish Reporting Inbox provides a centralized location for viewing and managing emails reported by employees through the NINJIO phishing reporting solution.

Administrators can review reported messages, investigate suspicious emails, and take appropriate actions.

Accessing the Inbox

Log in to the NINJIO Admin Portal.
Navigate to Phish Reporting → Inbox.
Review the reported emails and use the available action buttons to manage individual messages.

Understanding the Inbox Columns

The Phish Reporting Inbox displays reported emails in a table, allowing administrators to review message details, track their status, and take appropriate actions.

Column	Description
Status	Current processing or review status of the reported email, such as New.
Category	Classification assigned to the reported email.
Reporter Email	Email address of the employee who reported the message.
Type	Type of reported email or reporting event.
Rule ID	Identifier of the reporting rule associated with the message.
Sender	Email address of the original message sender.
Subject	Subject line of the reported email.
Date Reported	Date and time the email was submitted for review.
Attachments	Indicates whether the reported email contains attachments.
Links	Indicates whether the reported email contains hyperlinks.
Actions	Available buttons for reviewing, classifying, and managing the reported email.

Tip: Use the filtering options beneath the column headers to narrow the list of reported emails and locate specific messages more quickly.

Available Actions

Each reported email includes the following action buttons:

Icon	Action	Description
	Rescan	Reprocesses the reported email. Requires Threat Analyzer feature.
	Send email to deep scan.	Send email to deep scan. Deprecated and replaced Threat Analyzer automation.
	Handle clean email	Classifies the email as safe or legitimate. Returns email to user.
	Handle spam email	Classifies the email as spam.
	Send email reply	Provides for custom reply to user.
	Add new rule	Initiates the creation of a Mail Threat Removal rule.
	Handle malicious email	Classifies the email as malicious / phish.